FAQ
Everything you would like to know about your lash extensions.
Frequently asked questions
What are lash extensions and how do they work?+
Lash extensions are a cosmetic treatment in which artificial lashes are individually attached to your natural lashes using a specialised adhesive. This creates longer, fuller and more voluminous lashes.
How long does a lash extension appointment take?+
An appointment usually takes between 1.5 and 2.5 hours. The exact duration depends on the fullness and length you would like to achieve.
How long do lash extensions last?+
Retention depends on your natural lash growth cycle and your aftercare. In general, lash extensions can last up to around 4 weeks before a refill is needed.
Do I need to prepare my natural lashes before my appointment?+
Yes. Avoid oil-based products around your eyes before the treatment and remove your mascara before coming to your appointment.
How should I care for my lash extensions?+
Avoid rubbing your eyes and do not use oil-based eye make-up removers. Gently brush your lashes every day with a lash brush.
Can lash extensions damage my natural lashes?+
When applied correctly by a qualified professional, lash extensions should not damage your natural lashes. Proper aftercare is essential.
Can I swim or exercise with lash extensions?+
Yes, you can swim and exercise with lash extensions. Afterwards, gently dry your lashes with care.
What should I consider when wearing make-up with lash extensions?+
You can still wear make-up. Choose water-soluble, oil-free products where possible to help your lash extensions last longer.
How often should I book a lash refill?+
A refill every 2–3 weeks is generally recommended to keep your lashes looking consistently full and beautiful.
What side effects can occur with lash extensions?+
Most people experience no side effects. Occasionally, mild irritation or an allergic reaction to the adhesive may occur. Let your lash stylist know about any known allergies or previous allergic reactions before your treatment.